Thank you for reading our terms and conditions. We've done our best to keep them as clear and jargon-free as possible. But if anything remains unclear, feel free to reach out: contact@remoters.io
These terms of use are intended for individuals visiting the Remoters.io website. They do not govern the contractual relationships between Remoters and property hunters. Those are described in our separate Terms of Service for agents (which we’re happy to send you if you ask us 🙂).
The Remoters service consists of the following:
Allowing a user to describe their housing project in detail so that the Remoters team can identify the most suitable Remoters property hunter to assist in the search (and if we don’t have the right person, we’ll tell you 😇).
Connecting the user with that property hunter.
Ensuring the user receives a secure commercial offer from the property hunter. This offer is presented in a document outlining the proposed service, any potential refund conditions, and the quoted price. It also includes a payment link—payment implies acceptance of the offer. The funds are held until the service is considered completed.
The service is free for users. Remoters is only compensated by property hunters—and in many cases, not at all 🥺.
Here is a breakdown of each step:
Accessing and browsing the site is free. If you wish to reuse any content—whether text or visual—we simply ask that you request permission first.
The site does not redirect to other websites, nor does it display any offensive or inappropriate images (at least not intentionally). If you notice anything questionable, please let us know: contact@remoters.io
This form helps us learn as much as possible about your project in order to:
Determine which property hunter can help you.
Forward them your request so they’re fully aware of your needs.
So when you fill out this form, we review it and may forward it to one or two property hunters (though usually just one).
Important notes:
We do not sell your personal data to third parties.
Your request is shared with a maximum of 2 property hunters.
Our only goal is to match your needs with someone who can genuinely help—not to monetize your data.
It is up to the Remoters team to decide whether a request should be forwarded to one or more of our property hunters.
We evaluate requests based on three criteria:
Is the request realistic? (We won’t find you a 200 m² apartment in central New York for €800/month.)
Do we have a property hunter available who can assist?
Does the request appear genuine? If you enter false phone numbers, emails, or names, we won’t proceed.
All of this is at our discretion, but of course, we strictly prohibit any form of discrimination.
Remoters property hunters are not necessarily professional real estate agents—some are, but that’s rare.
Real estate regulations differ greatly from one country to another, so using the term "real estate agent" wouldn't make much sense globally.
More importantly, we want our hunters to be on your side—not to push listings they happen to have in their catalog. Their mission is to find the most suitable place for you.
These property hunters are not Remoters employees. They are individuals who know the local market, often from personal experience, and want to help others.
Not just anyone can become a Remoters property hunter. They must demonstrate strong local expertise and a genuine desire to help during several interview rounds.
Our contract with them is flexible. If a property hunter doesn't act in line with our values, we will immediately stop referring clients to them.
Services vary depending on each property hunter and what they believe is most useful for people relocating.
Some may include apartment visits; others may not. Some may offer lease review services in the local language or help with administrative paperwork—others may not.
Even the same property hunter might offer different services depending on the client’s needs. Helping a student differs significantly from helping a relocating family.
After a free initial conversation with you, the property hunter will send you a custom commercial offer. It’s up to you to decide whether to accept it.
For users, being connected with a property hunter is free.
The cost of the service varies widely depending on local customs and the property hunter's pricing strategy. They may offer different rates based on the complexity of the search. In short, property hunters set their own prices. Remoters has no involvement in pricing or service content.
Prices listed in the offer are inclusive of all taxes (VAT included).
In any case, you’ll have full visibility over pricing and conditions before committing. Simply using the Remoters platform and being connected with a hunter does not mean you’re obligated to pay for anything.
Paying via the provided link means you agree to the offer and its terms. Unless otherwise stated, there is no withdrawal period after payment—this is to allow the property hunter to start work immediately, which is especially helpful for urgent requests.
When reviewing the hunter’s offer, make sure the refund conditions suit you.
It’s rare for a full refund to be guaranteed if the hunter doesn’t find you a place. That’s because success depends on two people: the hunter (who searches) and you (who decides). If you turn down multiple matching properties or stop the search, the service must end—and the hunter’s time still counts.
If you want a refund, you can speak directly with your property hunter or contact us: contact@remoters.io
In the event of a dispute over the refund terms outlined in the offer, we can step in as mediators.
The offer you receive includes a payment link.
By paying, you accept the proposed service content, cancellation policy, and price.
Your funds are held until the hunter’s service is deemed delivered.
If you believe the service did not meet expectations, talk to your property hunter first. If no resolution is reached, we’re happy to step in as mediators. Contact us at: contact@remoters.io
We know this is a lot to read—thanks for sticking with us! We even placed bets on how many people would make it to the end… you’re in rare company 😄
