These terms constitute both the general terms of use of the Platform and the general terms of sale of the matchmaking services provided by Remoters to Property Finders.
By creating an account and using the Platform, you unreservedly accept all of these terms.
Remoters SAS (hereinafter the “Company”) operates a website and services accessible at www.remoters.io (hereinafter the “Platform”), dedicated to connecting Remoters property finders (hereinafter the “Property Finder” or “you”) with clients (hereinafter the “Client”), for housing search support assignments (hereinafter the “Mission”).
1.1. You operate as an independent professional (individual or legal entity), declare your activity, and comply with all legal, social, tax, and regulatory obligations applicable in your country of operation.
1.2. Whether established in France or abroad, you are responsible for verifying the legal and tax validity of your activity and, where applicable, for holding the necessary local authorizations/licenses.
1.3. You agree to comply with applicable laws regarding undeclared work, anti-corruption, and transparency rules (KYC), for the purpose of combating tax fraud, money laundering, and terrorist financing.
2.1. To be listed on the Platform, you must complete your profile accurately and truthfully, upload a recent photograph, and keep your account information up to date.
2.2. As the Platform is local, you must indicate as your main activity area either your place of registration or your habitual residence.
2.3. In case of false information (documents, location, experience…), the Company may suspend or terminate your account.
3.1. Opening an account implies acceptance of an invoicing mandate: you (principal) exclusively entrust the Company (agent) with the preparation and issuance of your invoices for Missions carried out via the Platform, as well as the collection of the related payments.
3.2. You must provide, via the Platform and/or our payment provider (Stripe), all documents required under KYC/AML obligations. Otherwise, the Company may block funds and suspend your account.
3.3. Invoices can only be issued after you validate the Mission. You must promptly provide all necessary information for invoices to be issued.
3.4. In the event of a justified error, the Company will issue a corrective invoice. Invoices will bear the following mention: “Invoice issued by Remoters in the name and on behalf of [Name/Company name of the Property Finder]”.
3.5. You must immediately inform the Company of any changes impacting the mandate (registered office, legal form, VAT, etc.).
3.6. The Company ensures compliance with invoicing legislation (accounting and VAT requirements based on the information you provide). You remain solely responsible for your own accounting and tax obligations.
3.7. The invoicing mandate takes effect upon acceptance of these Terms and remains in force until deregistration or termination by the Company.
4.1. Clients contact you via the Platform (or through your details provided by the Platform). After discussion, the Client receives a quote generated on the Platform.
4.2. Once agreed, the Client funds their electronic wallet with the total amount indicated in the quote.
4.3. You may only start the Mission after receiving notification (via the Platform or automated email) confirming the effective funding. If you start earlier, you do so at your own risk and waive any claim against the Company in this respect.
4.4. During the Mission, you may adjust the funded amount by mutual agreement with the Client; the Platform provides the necessary tools.
4.5. You validate the Mission completion via the interface. The Company then issues the invoice in your name and on your behalf after a 7-day period during which the Client may dispute the Mission completion.
4.6. Exception: the Company may issue invoices in its own name if your location prevents completion of KYC requirements with the payment provider.
4.7. By validating Mission completion, you waive any claim against the Company regarding disputes with the Client, in particular regarding payment of the commission owed to the Company.
4.8. You are free to define your services, prices, and cancellation/refund policies, provided they are stated in the quote and comply with local regulations
5.1. Unless otherwise agreed in writing, you owe the Company a commission of 30% (incl. VAT) of the Mission’s total price (incl. VAT), deducted directly from the amounts paid by the Client.
5.2. Exceptions (connections outside the Platform, partnerships…) may be agreed in writing.
5.3. The Company transfers the balance to you after effective receipt of funds and deduction of applicable commissions/fees, within the timeframes indicated on the Platform.
5.4. In cases of fraud, chargebacks, client disputes, or KYC non-compliance, the Company may withhold amounts and delay transfers until resolution.
6.1. You act solely in an advisory and support capacity. You do not participate in lease signing, deposit/rent collection, or any real estate transaction activities reserved for licensed professionals.
6.2. You do not handle any financial flows between Clients and third parties (agencies, landlords, etc.).
7.1. You must keep confidential all exchanges with Clients and information accessed via the Platform (whether or not a Mission is completed).
7.2. You may share only the strictly necessary information with third parties directly involved in the Mission (agencies, landlords, hosts), solely for the purpose of carrying out the Mission.
7.3. Non-circumvention: it is prohibited to solicit, conclude, or pursue a Mission with a Client obtained via Remoters outside of the Platform. This prohibition applies during the Mission and for 12 months following its completion.
7.4. You are prohibited from publishing on social media or sharing with third parties any extracts of conversations or data from exchanges with Clients.
8.1. Data processing related to the Platform is described in the Company’s Data Protection Policy (rights of access, rectification, deletion, portability, restriction). This policy forms an integral part of these Terms.
9.1. Cookies may be used for the proper functioning of the Platform. The terms are set out in the Cookies Policy, which forms an integral part of these Terms.
10.1. The Platform and its elements (texts, images, videos, trademarks, logos, trade names, domain names, etc.) are the property of the Company and/or its partners, protected by intellectual property laws (including copyright).
10.2. Any reproduction or representation, in whole or in part, without authorization is prohibited and may constitute an infringement under the French Intellectual Property Code.
11.1. You remain the owner of your content.
11.2. By creating a profile or posting recommendations, you grant the Company, worldwide and for the duration of your registration, the right to use, host, reproduce, publish, adapt, and display your public content on the Platform, social media, blogs, and Remoters promotional materials, for exploitation, improvement, and promotion of the services.
11.3. You warrant that you hold the necessary rights to your content and indemnify the Company against any third-party claims.
12.1. You may create links to the Platform’s homepage or your profile.
12.2. Links from illegal websites or those damaging to the Platform’s interests/reputation are prohibited. The Company may revoke authorization at any time.
12.3. The Platform may contain links to third-party sites; the Company has no control over these sites and assumes no responsibility for their content, products, or services.
13.1. These Terms are concluded for an indefinite period upon acceptance.
13.2. Any use contrary to these Terms and/or applicable laws entitles the Company to suspend your account without notice, and after 5 days’ notification (via internal messaging/email), to terminate it outright, without compensation.
13.3. Non-exhaustive grounds for suspension/termination:
– false information (documents, location, experience, etc.);
– offensive statements towards a Client or Company employee;
– circumvention of the Platform (Mission concluded outside the Platform);
– unauthorized subcontracting;
– repeated disputes or client reports;
– KYC failure, suspected fraud, or chargeback.
13.4. Account closure results in termination of these Terms.
14.1. If any clause is declared null (law, regulation, court decision), the others remain valid.
14.2. Failure by the Company to enforce a right does not constitute a waiver of that right.
15.1. The Company may amend these Terms at any time. Continued use of the Platform constitutes acceptance of the amendments.
15.2. In case of material changes, notice will be provided via the Platform and/or by email.
15.3. Related policies (Data, Cookies, Commission Schedule, Dispute Procedures) form an integral part of these Terms.
16.1. The Company provides a matchmaking Platform and does not guarantee the conclusion of third-party contracts (leases, bookings), the quality/availability of housing, or the decisions of agencies, landlords, or hosts.
16.2. The Company shall not be liable for any indirect damages (loss of opportunity, revenue, reputation, etc.).
16.3. In any event, the Company’s cumulative liability to the Property Finder, for proven direct damages, is limited to the commissions received by the Company in connection with the Mission concerned.
17.1. These Terms are governed by French law.
17.2. Any dispute relating to their formation, interpretation, or performance shall fall within the exclusive jurisdiction of the courts of Créteil (Val-de-Marne, France), which you expressly accept in your capacity as a professional.
