Terms of use and sale of the Remoters website

Last updated 22 September 2026.

Thanks for reading our terms. We tried to keep them readable, so no legal jargon. If anything is still unclear, write to us: [email protected]. We answer quickly, in English or French.

These terms apply to anyone using remoters.io and app.remoters.io to find a home abroad. They do not govern the relationship between Remoters and its Home Finders, which is covered by separate terms available here: Home Finder terms.

The website is published by Remoters SAS, 9 rue Poirier, 94160 Saint-Mandé, France, company number (SIREN) 898 005 822. Publishing director: Luc Dayen. Hosting: Webflow (website) and Bubble (application).

1) What Remoters does

Remoters connects you with a Home Finder who knows the city you are moving to, speaks your language, and searches on your behalf. In practice:

• you describe your project in our form (city, dates, budget, type of home, situation);
• our team identifies the Remoters Home Finder best placed to help you (and if we have nobody good, we tell you 😇);
• the Home Finder contacts you, discusses your needs, then sends you a quote through our platform;
• if the quote suits you, you pay online and the search begins.

Remoters is not an estate agency and does not sell or let any property. Remoters receives nothing from landlords or agencies: its only income is a commission taken from the Home Finder's fee. For you, being matched is free.

2) Browsing the website

Browsing the website is free. The texts, photos, illustrations, logos and the Remoters brand belong to us (or to our partners). If you want to reuse any of it, ask us first: we usually say yes.

Destination pages show rent or price ranges. These are orders of magnitude, built from local listings and feedback from our Home Finders. They help you check whether your project is realistic; they are neither a commitment nor an estimate for your future home.

The website may link to third-party sites (schools, partners, social networks). We do not control their content. If you spot anything odd on our pages, let us know: [email protected].

3) Your request and your data

The search form aims to learn as much as possible about your project, for two reasons: to pick the right Home Finder, and to pass everything on so you don't have to repeat yourself.

What we do with your request:

• we read it;
• we pass it on to one Remoters Home Finder, sometimes two, never more;
• we do not sell your contact details to anyone: no agency, no advertiser, no "partner".

The Home Finder who receives your request is contractually bound to use it only for your search and to keep it confidential. We also send you a few follow-up emails (confirmation, reminder, review request at the end of the mission). You can unsubscribe at any time.

Details of how we process your data (retention periods, rights of access, rectification and erasure, cookies) are in our privacy policy, which forms part of these terms. To exercise your rights: [email protected].

4) Matching

The Remoters team decides whether a request is passed on, and to whom. We look at three things:

• is the request realistic? (nobody will ever find 200 m² in central New York for €800 a month);
• do we have a Home Finder available for that destination, in your language?
• is the request genuine? Fake phone number, fake email, fake name: we don't pass it on.

We often have several Home Finders in the same city. Choosing the Home Finder is up to us, based on your project, their specialities and their current workload. You don't pick your Home Finder, and that's deliberate: it is what lets us send you to the person most likely to make your search succeed.

All of this remains at our discretion, without any form of discrimination. We may decline a request without having to justify it, and we will let you know if we have nobody to help you.

5) Who the Remoters Home Finders are

Remoters Home Finders are not part of the Remoters company. They are independent professionals (individuals or companies) based in the city you are moving to, who know its housing market, often from having searched there themselves. They are selected after several interviews, on their local knowledge and their willingness to help.

They are not necessarily licensed real-estate professionals. Two reasons:

• the notion of estate agent varies a lot from one country to another; applying it everywhere would make no sense;
• above all, we want them on your side. They have no portfolio of properties to push. They look for the home that suits you, from agencies, landlords or local platforms.

Their role stops at advice and support: they do not sign the lease for you, they do not collect rent or deposits on behalf of a landlord, and they do not replace regulated professionals where local law requires one. In France, our Home Finders only handle rentals.

The contract between Remoters and its Home Finders is flexible: if one of them does not work in line with our philosophy, we immediately stop sending them requests.

6) The service and the quote

Home Finders' services are not uniform, and that's normal: finding a student studio in Montreal and a family house in Lisbon is not the same job. Some Home Finders include a number of viewings, others don't. Some review the lease, help build your file or negotiate for you. Others don't.

After a first free conversation with you, the Home Finder sends you a quote through the Remoters platform. This quote is the contract between you and the Home Finder. It sets out:

• the scope of the search (what is included, what is not, how long it runs);
• the price, all taxes included;
• what happens if the search is unsuccessful, and the refund conditions.

The quote is drawn up by the Home Finder, not by Remoters. We set neither the offer nor the price. Until you pay, you are committed to nothing: being matched with a Home Finder does not oblige you to use their services. You remain in control.

7) Price and payment

The price depends on the city, local practice, the complexity of your search and the Home Finder's own commercial policy. There is no single rate per city, and you will only know the price when you receive the quote.

The quote contains a secure payment link (our provider is Stripe). Paying through that link means you accept the quote in full: scope of the service, price, refund conditions. No money goes to the Home Finder directly: everything goes through the platform.

Two cases, depending on your project.

Renting. You pay the full quote before the search starts. The funds are not passed to the Home Finder straight away: they are held by the platform until the mission is complete. The Home Finder declares the mission complete, and you then have 7 days to dispute it. If you don't dispute within that period, the funds are released to the Home Finder.

Buying. You pay a deposit at the start, which funds the search work. The balance of the fee is only due on success, i.e. when you sign for the property found by the Home Finder. The quote states the deposit amount, the amount or percentage of the success fee, and what happens to the deposit if the search is unsuccessful.

Renting with a deposit. Some Home Finders offer payment in two steps: a deposit at the start, then the balance once the home is found, before the lease is signed. Whether to offer this option is the Home Finder's decision. The quote then states both amounts and what happens to the deposit if the search is unsuccessful. As in the other cases, the sums paid are held by the platform until the mission is complete.

In every case, the Home Finder's fee is the only thing you pay: neither the landlord, nor the agency, nor Remoters will bill you anything on top. Remoters' commission is taken from the Home Finder's fee, not added to your price.

The invoice is issued in the Home Finder's name, through Remoters, which draws it up on their behalf.

8) Right of withdrawal

If you are a consumer resident in the European Union, you normally have 14 days to withdraw from a distance purchase. But when you are looking for a home, you usually don't have 14 days to spare.

That is why paying the quote constitutes your express request that the search starts immediately, without waiting for that period to expire. You acknowledge that once the search has been fully performed, you can no longer withdraw. If you withdraw after the search has started but before it is complete, you pay the share of the work already done, in proportion to what the quote provided. To withdraw, an email to [email protected] is enough, stating your name and the city of the search.

9) Refunds and disagreements

Before paying, read the refund conditions in the quote carefully. It is rare for a Home Finder to guarantee a full refund if no home is found, for a simple reason: finding a home takes two people. The Home Finder searches, you decide. If you turn down a series of homes that match your criteria, or if you abandon your search, it is fair that the time spent is taken into account. The quote says how.

If the service does not match what was agreed, speak to your Home Finder first. In the vast majority of cases, it gets sorted there.

If the disagreement persists, contact us: [email protected]. We act as mediator between you and the Home Finder, free of charge, on the basis of the quote and your exchanges. As long as you disputed the end of mission within 7 days (see 7), the funds stay blocked on the platform until a solution is found: full refund, partial refund, or continuation of the search.

If no solution is found with us, you may refer the matter to the European online dispute resolution platform (https://ec.europa.eu/consumers/odr) or to the competent courts (see 10).

10) The rest (but it matters)

Liability. Remoters connects you and secures the payment. The search itself is carried out by the Home Finder, under their responsibility. We guarantee neither that a home will be found, nor that a landlord or agency will accept your file. We are not liable for decisions you take on the basis of information provided by the Home Finder, nor for the content of listings or of contracts signed with third parties.

Your commitments. You provide accurate information, you reply to the Home Finder within reasonable time, and you do not try to re-engage the Home Finder outside the platform for a new mission in order to avoid their fee or our commission. We may close the account of a user who provides false information or behaves abusively towards a Home Finder or a member of our team.

Changes. We may update these terms. The version that applies to your search is the one in force on the day you pay the quote; the date is shown at the top of the page.

Governing law. These terms are governed by French law. In the event of a dispute, and after an attempt at amicable settlement, the French courts have jurisdiction, without prejudice to the mandatory consumer-protection rules of your country of residence. These terms are written in French and translated into English; in case of discrepancy, the French version prevails.

Thanks for having the courage to read all of this! We placed bets on how many people would make it to the end, and you're not many 😄.