Trust & safety
Renting from another country means trusting someone you've never met, in a market whose language and customs you don't control. That gap is exactly where rental fraud lives. Remoters is built to close it: your money never goes straight to a stranger, your home finder has been vetted and stays monitored, and one guarantee sits above every mission regardless of who runs it.
Released to the home finder only once the service is delivered.
No property proposed during the assignment? Full refund.
Reassignment is possible, and the Remoters team steps in between you and the home finder.
Your money never leaves the platform unprotected
Every payment goes through Remoters via a secure link. We hold the funds in escrow and release them to the home finder only once the service has been delivered. You never wire money to a private individual abroad, and you never pay cash. One rule covers the rest: if you're asked to pay outside Remoters, it isn't Remoters.
You pay online
Via a secure payment link sent by the platform. Never cash, never a direct transfer.
Remoters holds the funds
The money stays with the platform for the whole assignment. The home finder receives nothing at this stage.
The service is delivered
Funds are released to the home finder only once the work is done.
The Remoters Guarantee
Each home finder sets their own refund terms and writes them into the quote you accept. Above those individual terms sits one universal floor: if no property was put forward to you during the mission, you are refunded in full. That minimum applies whoever your home finder is and wherever you're moving.
Full refund
If no property was put forward to you during the mission, you are refunded in full. This applies on top of the individual refund terms each home finder sets out in their quote.
Les conditions propres à chaque chasseur figurent dans son devis. Détail du modèle sur la page Tarifs.
How home finders are vetted
Nobody becomes a Remoters home finder by filling in a form. Selection combines verification, interviews and a probation period, followed by continuous monitoring.
Verification — we confirm the candidate genuinely lives in the city they want to cover and has a network there.
Two interviews, weighted on service mindset as much as on market knowledge.
An entry period — their first searches are closely reviewed before confirmation.
Confirmed status, earned through completed searches and client satisfaction.
Continuous monitoring — a home finder whose feedback slips loses that status and stops receiving requests.
Someone to turn to if things go wrong
You're never left alone with your home finder. If the fit is wrong, an email to [email protected] is enough to request a reassignment. If you disagree about the service or a refund, the Remoters team acts as mediator, by email or by phone on +33 1 84 60 74 42. That recourse is the reason to go through a platform rather than deal directly with someone you found online.
Change home finder
If it isn't working out, you can request a new match with a simple message to [email protected].
Mediation
In a disagreement over the service or its refund, the Remoters team mediates, by email or by phone on +33 1 84 60 74 42.
What clients say
Remoters is rated 4.8 out of 5 on Google across close to a thousand reviews, and is also listed on Trustpilot. Those reviews sit on platforms we don't control and can't curate, which is the only kind of proof worth showing. Read them before you commit to anything.
Rental scams, and how to avoid them
These habits hold whether or not you use us. Almost every rental fraud runs on the same lever: manufacture urgency, collect a transfer before anything can be verified.
What we don't promise
We can't guarantee you'll get a specific property: the landlord or agency accepts an application, not us. We're not a substitute for a lawyer, notary or tax adviser. And support services vary between home finders — which is why they're itemised in the quote. A narrow promise that holds beats a broad one that doesn't.
Never pay blind
Never transfer a deposit or first month's rent before someone you trust has physically seen the home.
The too-good price
Beware of rent clearly below market: it's the most common bait.
The payment method
Refuse payments by transfer to an individual, cash order or cryptocurrency.
The unreachable landlord
A landlord “abroad” who can never show the place and offers to mail the keys is a red flag.
The duplicated listing
Check that the photos aren't circulating elsewhere on the web, and that the listing isn't duplicated across sites at different prices.
The unread lease
Have the lease reviewed before signing: that's where the costly clauses hide.
The company behind the platform
Remoters is a registered company — REMOTERS SAS, RCS Créteil 898 005 822 — headquartered near Paris, at 9 rue Poirier, 94160 Saint-Mandé, France. It's run by its founders, Luc Dayen and Faustine Colin. You can reach the team on +33 1 84 60 74 42 or at [email protected]. Knowing who stands behind a platform matters more than usual when you're about to pay for a service you can't physically inspect.
What we don't promise
We don’t guarantee you’ll get a specific property: the landlord or the agency accepts an application — not us. We don’t stand in for a lawyer, a notary or a tax adviser. And support services vary from one home finder to another — they are detailed in the quote, precisely so you know what you are buying. A promise kept beats a broad promise.
Frequently asked questions
Payment is made online through a secure link. Remoters holds the funds and releases them to the home finder only once the service has been delivered. No direct or cash payment is ever requested.
If no property was put forward to you during the mission, you are refunded in full. This applies on top of the individual refund terms each home finder sets out in their quote.
Each candidate is verified as genuinely living in the city, goes through two interviews, then starts under an entry status with their first searches closely reviewed. Confirmed status is earned through client satisfaction and can be withdrawn.
Email [email protected] and we'll reassign you. If there's a disagreement about the service, the Remoters team steps in as mediator.
Yes. They're published on Google and Trustpilot, outside our editorial control, and can be read directly on those platforms. Remoters is rated 4.8 out of 5 on Google.
The classic signals are a rent well below market, no possibility of a viewing, pressure to pay quickly, and a request for a direct transfer or crypto payment. Never pay a deposit before someone you trust has seen the property.
Start your search with peace of mind
Payment held until delivery, a vetted and monitored home finder, a guarantee and mediation on top of it all.